Privacy policy

This policy explains what personal data Pitancos collects, why we use it, who we share it with and what rights you have. It applies to pitancos.com, hub.pitancos.com (My HUB) and the help chat.

Who is responsible

Pitancos ("Pitancos", "we"). For any privacy matter, email hello@pitancos.com or call +1 (832) 387-6534.

What we collect

My HUB account: first and last name, email, phone (optional), country and language.
What you enter in My HUB: your marketing diagnosis answers, your 30-day plan, business details and monthly metrics (sales, customers, spend). This is your business data and it stays yours.
Purchases: products, amounts, order status and your access. Card details are processed directly by the payment provider; Pitancos never sees or stores them.
Forms and reservations: name, email, country and interest when you leave your details on the site.
Help chat and tickets: the messages you write, the email you leave and the page you write from. To prevent abuse we keep an encrypted fingerprint (hash) of your IP address, not the IP itself.
Minimal technical data: your browser keeps your cart, your My HUB session and the chat conversation in the device's local storage.

We do not use advertising cookies or third-party tracking tools. If we add analytics in the future, we will update this policy and ask for consent where the law requires it.

Why we use your data

To give you access to My HUB, your courses and what you buy.
To answer your messages, tickets and support requests.
To schedule sessions and workshops and send you confirmations, receipts and account notices.
To improve the courses and the platform using aggregated information.
To send you Pitancos news only if you agree; you can unsubscribe at any time.
To meet legal obligations and prevent fraud or abuse.

AI assistant

The help chat has an assistant that answers using information published by Pitancos. When the language model is active, the text of your conversation is sent to our AI provider (Anthropic) only to generate the answer. We never ask for or send payment details or passwords. You can always ask to talk to a person.

Only with providers we need to operate, under contract and for the purposes above:

Supabase: database, accounts and authentication.
Netlify: website hosting.
IONOS: email (hello@pitancos.com).
Anthropic: answers from the chat's AI assistant.
Payment provider (once online payments are enabled): payments and fraud prevention.

We do not sell your personal data or share it for third-party advertising. We may disclose it if the law requires us to.

Where it is stored

Our providers may store data in the United States or other countries. We use providers with recognized security measures and encrypted connections (HTTPS).

How long we keep it

While your account is active or while we need it to provide the service. If you delete your account, we delete your personal data, except what the law requires us to keep (for example, payment records and invoices).

Your rights

You can ask us to see, correct, download or delete your data, and to stop sending you communications. Email hello@pitancos.com from your account email and we will reply within a reasonable time. Depending on where you live, you may have additional rights (for example, under California or European Union privacy laws).

Minors

Pitancos is intended for people 18 and older. We do not knowingly collect data from minors.

Security

Each customer can only see their own information; team access is limited by roles. No system is 100% secure: if we detect an incident affecting your data, we will notify you as the law requires.

Changes

If we change this policy, we will post the new version here with its date. If the change is significant, we will let you know by email or in My HUB.